Privacy · Metranti

Personal Data We Collect

Metranti may collect and process personal information necessary to provide its services, manage customer accounts, prepare and manage project proposals, verify acceptance of proposals, and provide customer support. Depending on how customers use the platform, the information collected may include: - **Contact information:** Name and email address provided by the customer. - **Account and verification information:** Information associated with account registration, sign-in, and email verification. - **Project and transaction information:** Project requirements, proposals, accepted agreements, customer communications, and records of work performed and delivered. - **Technical and security information:** IP address, timestamps, browser or user-agent information, device-related identifiers, and technical logs used to verify actions, maintain platform security, and prevent misuse. - **Support information:** Messages and information submitted by customers when requesting assistance. Metranti aims to collect only information that is relevant and reasonably necessary for providing its services, maintaining security, verifying transactions, and meeting applicable legal obligations. Customers should avoid submitting sensitive personal information unless it is necessary for the relevant service. Where customers provide personal information relating to another individual, they are responsible for ensuring that they have the necessary authority to share it. The types of information collected may vary depending on the services used and the customer's interactions with Metranti.

How We Use Personal Data

Metranti uses personal data only for purposes related to providing, managing, securing, and improving its services, subject to applicable law. Personal data may be used for the following purposes: - **Providing services:** To manage customer accounts, understand project requirements, prepare proposals, coordinate project work, and deliver agreed services. - **Account and proposal verification:** To verify email addresses, record proposal acceptance, and maintain records of customer actions and agreements. - **Payments and transactions:** To coordinate payment processing, confirm payment status, maintain transaction records, and manage billing-related inquiries. - **Customer support:** To respond to questions, investigate reported issues, and resolve service-related problems. - **Security and fraud prevention:** To protect the platform, verify activity, detect unauthorized access, prevent misuse, and investigate suspicious or potentially fraudulent activity. - **Service improvement:** To understand operational performance, identify technical issues, and improve the reliability and functionality of Metranti's services. - **Legal and contractual obligations:** To maintain appropriate records, enforce applicable agreements, respond to lawful requests, and comply with legal obligations. Metranti seeks to limit the use of personal data to the purposes described in this Privacy Policy and to process such data only where there is an appropriate legal basis. Personal data will not be used for purposes materially incompatible with the purposes for which it was collected unless permitted or required by applicable law. Where required by applicable law, Metranti will provide additional information or obtain consent before using personal data for a new purpose.

Cookies and Technical Information

Metranti may use cookies and similar technologies where necessary to operate its website, maintain security, remember user preferences, and support essential platform functionality. The platform may also collect technical information when users access or interact with its services. This information may include IP addresses, browser and user-agent details, timestamps, device-related identifiers, and technical logs associated with account activity or proposal acceptance. Such information may be used to: - Maintain the security and reliability of the platform. - Verify account activity and proposal acceptance. - Detect suspicious activity, unauthorized access, or misuse. - Diagnose technical errors and improve website performance. - Maintain records necessary for security, auditing, and dispute resolution. Where non-essential cookies or similar technologies are used, Metranti will provide notices and obtain consent where required by applicable law. Users may also be able to manage cookie preferences through their browser settings or any cookie controls provided by the website. Disabling certain cookies or technical functions may affect the availability or operation of some website features. For further information about the personal data collected through these technologies, users may contact Metranti at [email protected].

Third-Party Services

Metranti may use third-party services to support the operation and delivery of its website and services, including payment processing, website hosting, technical infrastructure, and customer support tools. Where necessary, limited information may be shared with these providers to enable them to perform their services. Metranti aims to ensure that such information is handled appropriately and that access is limited to what is reasonably required. Third-party providers may process information in accordance with their own privacy policies and applicable terms. Customers are encouraged to review those policies when using external services. Personal information may also be disclosed where required by law or where reasonably necessary to protect the rights and security of Metranti, its customers, or others. Metranti does not sell customers' personal information to third parties.

Data Retention and Security

Metranti retains personal information only for as long as reasonably necessary to provide its services, maintain business and transaction records, resolve disputes, protect the security of its platform, and comply with applicable legal obligations. The retention period may vary depending on the type of information, the purpose for which it was collected, and any applicable legal or contractual requirements. When personal information is no longer required, Metranti will take reasonable steps to delete it or securely dispose of it, subject to any obligation to retain the information. Metranti uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Metranti therefore cannot guarantee absolute security of information transmitted or stored electronically. Customers are encouraged to protect their account credentials and to contact Metranti promptly at [email protected] if they suspect unauthorised access to their account or personal information.

Your Privacy Rights

Depending on applicable law, customers may have the right to request access to their personal information, correct inaccurate information, or request the deletion of information that is no longer required to be retained. Customers may also have the right to object to certain processing activities, request restrictions on processing, or request a copy of their personal information in a portable format where such rights apply. To submit a privacy-related request, customers may contact Metranti at [email protected]. Requests should include sufficient information to identify the relevant account or data, while avoiding the unnecessary disclosure of sensitive personal information. Metranti may request reasonable verification of identity before processing a request to protect personal information from unauthorised disclosure. Requests will be reviewed and handled in accordance with applicable law. Some information may need to be retained to meet legal obligations, resolve disputes, maintain transaction records, or protect legitimate business interests where permitted by law. Where applicable, customers may also have the right to lodge a complaint with the relevant data protection authority.

Changes to This Privacy Policy

Metranti may update this Privacy Policy from time to time to reflect changes in its services, data processing practices, legal requirements, or operational needs. When changes are made, the updated version will be published on the Metranti website with a revised effective date. Customers are encouraged to review this page periodically to remain informed about how their personal information is handled. Where required by applicable law, Metranti will provide additional notice of material changes or obtain consent before implementing changes that require it. The updated Privacy Policy will apply from its stated effective date, unless otherwise specified or required by applicable law.

Privacy Policy